Sellers are responsible for shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
1 ITEM SHIPPING
By selling on The Parent Diary, you agree to:
A. Provide an accurate "ships from" address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Ship to the shipping address listed on The Parent Diary order confirmation.
E. Mark the order as shipped when you ship it. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.
G. Charge an appropriate amount for shipping.
By entering tracking information or delivery confirmation on The Parent Diary, you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the shipping address provided on The Parent Diary. If a buyer does not receive their order, they may file a case against your shop.
2 PRODUCT AVAILABILITY
Items that cannot be shipped within the stated processing times may not be offered on The Parent Diary marketplace. If an article is no longer available in exceptional cases after an order has been placed, The Parent Dairy and the customer concerned must be informed immediately.
We would like to point out that according to The Parent Dairy fee overview, a commission also applies to items that are not available. If more than 3 items offered are not available within 4 weeks, The Parent Diary reserves the right to request additional payments.
3 RESPONSE TO COMPLAINTS AND REQUESTS FROM OUR CUSTOMER SERVICE
Respond to complaints from buyers (complaints) and inquiries from our customer service department. If there is no response within 4 days, the complaint can be decided in favor of the buyer.
4 ITEMS NOT ARRIVED
If a buyer indicates that he has not received the item, we will request a regular proof of access from the seller; this must show the recipient address. If this is not available, the case can be decided in favor of the buyer.
5 RETURNED ITEMS
In the case of a return, you are obliged to notify The Parent Diary of the receipt of the return by email to [email protected]
If you have no access to your emails and your The Parent Diary customer account for more than 4 working days (e.g. due to a vacation), the items offered must be paused.
7 ITEM CONDITION
Only new items may be offered on The Parent Diary marketplace.
8 RIGHTS OF THIRD PARTIES
You are obliged to ensure that your products and the way in which they are presented do not violate the rights of third parties.
9 OWN ADVERTISING
You are not permitted to use the personal data that you have received through The Parent Diary for further advertising. In particular, sending advertising emails to the customer or calling or writing to the customer for advertising purposes is prohibited.
10 DELETION OF THE USER ACCOUNT
If you no longer want to be a seller at The Parent Diary, please send us an email to [email protected], specifying your registered email address and the registered shop and shop owner. The Parent Dairy will then initiate all steps for the deletion.