COVID-19 IMPACT UPDATE, The Parent Diary
At TheParentDiary.com, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies and safety procedures.
Item Availability & Order Status
We’re working around the clock to re-stock crucial products (including cleaning/household supplies, food and supplements) and fulfill orders as quickly as possible. Due to high demand, quantities will be limited on certain items; you may also experience out-of-stock and cancelled items, in addition to delays of 5-7 days (on average) for processing and shipping of your order. Once shipped, delivery can take 1-4 business days (within contiguous U.S.), depending on shipping method and location.
We apologize for this situation and we appreciate your patience during this time.
Returns, Replacements and Refunds: Policy Updates
We are temporarily unable to accept returns, in an effort to protect the safety of our associates. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to best serve you.
Our Commitment to You
In addition to making crucial products available, we’ve made it our mission to design and produce great Eco-friendly Organic products that are, safe to use, made of natural materials, and are highly functional. Our organic eco-friendly marketplace has the best in organic food, Skin care, snack for kids, health & wellness, and multivitamin products for kids.
We are currently experiencing an unprecedented global event. The outbreak of Coronavirus Disease 2019 (COVID-19) – now officially a pandemic – has caused apprehension globally, ultimately resulting in lockdowns, travel bans, panic buying. In some instances this may affect the deliver time of some products. We will keep our customers a informed of any delay as they occur. Please also be aware of scams that will inevitably rear it ugly head. Only buy from reputable site.
Please check back often for new updates to this information. We wish health and happiness to you and your family!